Case Manager - Post Arrival

Journey's End Refugee Services, Inc.
2495 Main Street
Suite 317
Buffalo, NY 14214

Position Title: Case Manager - Post Arrival
Supervisor: Director of Resettlement
Status: Full-time, non-exempt professional $13/hour

Organizational Description:

Journey's End Refugee Services, Inc. is an equal opportunity employer and seeks to employ the best qualified personnel without regard to race, religion, color, national origin, citizenship, age, sex, or marital status, or any other reason prohibited by law.

Journey's End Refugee Services, Inc. is a refugee resettlement and immigration services provider for the Western New York Region.

Job Description:

The Case Manager for the Post Arrival Team is responsible for compliance with the R&P Cooperative Agreement as revised annually by the US State Department and its contractors. This includes working as member of the Post Arrival Team and the Resettlement Department to meet the needs of newly arrived refugees.

Primary Responsibilities:

  • Meet refugees at airport
  • Maintain caseload of newly arrived refugees and provide services to meet the needs of these clients according to federal and local guidelines within 90 days. This includes intensive cases that may require specific referrals and additional attention.
  • Provide culturally competent resettlement services to a diverse group of clients. Responsible for all core services upon receiving case from the pre-arrival team.
  • Assist clients with extended services on a case-by-case basis beyond 90 days if needed.
  • Work with the various departments at Journey's End in a team effort to support this transition to self-sufficiency.
  • Complete program reports for all cases.
  • Attend department and staff meetings as a JERS employee.
  • Other duties as assigned.


  • Bachelor in Social Work or equivalent degree in a related field
  • At least one year of experience working in a social services field
  • Experience implementing program guidelines
  • Experience providing direct services, for example: case worker, social worker, employment counselor, etc.
  • Ability to document work through written case notes
  • Ability to adapt to diverse and challenging scenarios involving clients, partners, staff, and service providers and maintain professionalism
  • Compassionate personality and general interest in human services
  • Ability to appropriately manage stress and respond professionally to partners and respectfully to clients
  • Strong communication skills and ability to work as a member of a team
  • License to drive and an insured vehicle
  • Advanced written and spoken English
  • Fluency in Somali, and/or Swahili is a bonus

Journey's End is committed to the purpose of providing refugees with the resources and support they need to become successful, active, and contributing members of the Western New York community. The ideal candidate must be self-directed and able to work in a team environment.

Send resume, cover letter, and three references to:

Please include job title in subject of email.

Please include phone and email contact in the cover letter.

***Incomplete applications will not be considered.***

© 2017 Journey's End Refugee Services, inc.
Where Home Begins Again
2495 Main Street - Suite 317 - Buffalo, NY 14214
Phone: (716) 882-4963 | Fax: (716) 882-4977