Case Manager Assistant Intern

Requirements 10-20 hours per week for 3 months


The Case Manager Assistant will work with a Journey's End Case Manager to assist in the provision of a number of services to refugee clients, getting one-on-one experience with refugees from a variety of countries. The intern will learn how to deal with a myriad of different organizations and will deepen their understanding of the issues that refugees face daily through their experiences. This internship is ideal for someone interested in the fields of Social Work, International Studies, Social Justice, or Anthropology.

Among other services and tasks, the intern may help refugee families enroll at school for the first time, show them the bus system in the neighborhood, teach life skills, make phone calls and send referrals for doctor appointments, assist in the application for some of their most important identification cards and services. The internship is filled with learning opportunities, and up to 20% of the intern's time will be allocated specifically to their own educational interests.

Potential work sites include but are not limited to: the Journey's End, Buffalo Public School central office, the Department of Social Services, the DMV, the Social Security office, markets, various medical facilities, grocery shopping, and the airport.

This is an unpaid internship. This internship requires possession of a car and car insurance. Mileage and parking fees are reimbursed. Case Managers are required to: communicate, train, supervise, and evaluation their interns. Interns work directly with a designated Case Manager.

Internships are designed to best fit the intern's career goals, availability, and agency objectives.

Candidate skills:

  • Outgoing attitude and problem solving confidence
  • Professional work ethic and communication skills
  • Computer literacy for form filling and other tasks
  • Adaptive & effective interpersonal skills to work with clients from many cultures
  • Strong advocate for clients, as well as and educator to life in the United States

Intern gains:

  • Experience working with refugees and the resettlement process; learning their concerns and difficulties during their first months in America
  • Practical social work knowledge by working with numerous agencies and organizations, learning all about government and non-government programs, as well as services on the local, state, and federal level.
  • Professional feedback and guidance

Interested candidates should e-mail a résume and cover letter to No phone calls please.

© 2018 Journey's End Refugee Services, inc.
Where Home Begins Again
2495 Main Street - Suite 530 - Buffalo, NY 14214
Phone: (716) 882-4963 | Fax: (716) 882-4977