Case Management Internship

Organizational Description:

Journey's End Refugee Services, Inc. is an equal opportunity employer and seeks to employ the best-qualified personnel without regard to race, religion, color, national origin, citizenship, age, sex, gender identity, marital status, or any other reason prohibited by law. 

Journey’s End Refugee Services, Inc. is a refugee resettlement and immigration services provider for the Western New York Region. Journey’s End works to assist newly arriving refugees to find gainful employment and avoid dependency on social services. 

Hours Required:

10-20 hours per week for 3 months. Hours available between 9-5 M-F.

Position Description:

The Case Management Intern will work with a Journey's End Case Manager to assist in the provision of a number of services to refugee clients, gaining one-on-one experience with refugees from a variety of countries. The intern will learn how to interact with a myriad of different organizations and will deepen their understanding of the issues facing newly-arrived refugees. This internship is ideal for someone interested in the fields of Social Work, International Studies, Social Justice, or Anthropology.

Among other services and tasks, the intern may help refugee families enroll at school for the first time, show them the bus system in the neighborhood, teach life skills, make phone calls and send referrals for doctor appointments, and assist in the application for some of their most important identification cards and services. The internship is filled with learning opportunities, and up to 20% of the intern's time will be allocated specifically to their own educational interests.

Potential work sites include but are not limited to: the Journey's End offices, the Buffalo Public School central office, the Department of Social Services, the DMV, the Social Security office, markets, various medical facilities, grocery shopping, and the airport.


  • This position requires possession of a car and valid car insurance. Interns are responsible for knowing their own university or college rules and restrictions regarding internships. Mileage and parking fees are reimbursed.

  • Current graduate or undergraduate student.

  • Outgoing attitude and independent problem-solving confidence

  • Professional work ethic and communication skills, including the ability to stick to a schedule

  • Computer literacy for data entry and other tasks

  • Adaptability to a rapidly changing environment

  • Effective interpersonal communication skills for working with people from other cultures and with limited English.

  • An interest in the daily functioning of non-profit organizations

  • An interest in Buffalo's refugee population

  • Strong advocate for clients, as well as and educator to life in the United States

Intern will gain:

  • Experience working with refugees and the resettlement process; learning their concerns and difficulties during their first months in America.

  • Practical social work knowledge by working with numerous agencies and organizations, learning about government and non-government programs, as well as services on the local, state, and federal level.

  • Professional feedback and guidance.

Journey’s End supervisors will:

  • Communicate with the intern about learning goals and outcomes.

  • Train and evaluate intern.

  • Provide proof of attendance, if needed.

Interested candidates should email a resume and cover letter to No phone calls please.